Our Uniques (what differentiates us)
We are uniquely accessible. Do you ever call a company and get an automated system you have to navigate through, or get transferred many times? How about elevator hold music? Is it difficult to track down customer service representatives after normal business hours that know what they are doing? You will not have these frustrations when working with us. Each of our full time operations staff has direct dial numbers and are accessible around the clock. We can be communicated via phone, email, text, or carrier pigeon (may not be reliable); whichever you prefer.
Each of our full time staff has a backup that is fully trained in all aspects of our business. This means, when your normal contact is out of the office or unavailable, someone is always available that has a full understanding of how your business operates and how we can best serve you. We spend a significant amount of time and resources on ongoing training to ensure we will always exceed your expectations.
It is a bold statement to say we differentiate ourselves by our level of caring. It is cliché to say our actions reflect that we care, but it is also true. We do the little big things that add up like listen, look out for your interests, and put in the extra effort, and do what we say we will do better than others.